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Seeking a position in IT support or system administration that will benefit most from my many years of experience, while offering challenge and opportunities for growth and advancement.
Coordinated between Civil Engineering, construction companies, and the Communications Squadron to ensure that voice, data, and classified networks were properly designed and built into three brand new Air Force buildings at Los Angeles Air Force Base.
Ensured that life-safety issues in the new complex were addressed and solved expeditiously, so that the move-in schedule was not impacted. This saved the government from a $44K/day penalty from not meeting the schedule.
Managed contractors who were tasked to develop, install, troubleshoot, and maintain these networks, interacting with them continuously to assure upper management that all requirements were being met or alternatives designed so the Air Force mission could continue uninterrupted.
Tested multiple software packages, writing reports and modifying portions of C source code that was returned to the programmers for integration.
Provided localized IT support to the Localization Group. Used Visual Basic macros and Excel to streamline processes. Developed automated review forms with full GUIs, various procedures, and network configurations to assist the staff in data exchange. Specified computer hardware, peripherals, and software for purchase.
Localized text (provided proper grammar and vocabulary) for American release of the software.
Provided developers and users with time-critical hardware and software support.
Responsible for installation of new systems, configuration of existing systems with new hardware, resolving conflicts with a wide variety of manufacturers' equipment.
Responsible for creating and maintaining equipment inventory database covering everything from full systems to components, including information useful only to driver and operating system developers.
Provided Windows 95/98/ME/NT/2000 and Solaris 2.6, 7, 8, and 9 support and training to entire site, along with some Solaris/Windows integration capabilities.
Recommended, purchased, and organized hardware, software, supplies, and test equipment for department and other customers at site. Ensured that remote sites receive systems and/or hardware required for testing on a timely basis.
Performed backups, user accounts, and administrative functions on various Windows and UNIX servers.
Designed and implemented optimal layouts for 6 development labs including power, networking, and environmental requirements.
Part of two-member team supporting approximately 350 users with IBM PC hardware, software, and training. Included hardware troubleshooting and repair, tracking down and fixing interrupt and memory conflicts, and software configuration.
Supported network infrastructure, including faulty network cabling detection and replacement with the help of a NetCat network analyzer.
Created database to track IP addresses and user names, to aid in straightening out multiple IP address conflicts and assist in assigning new ones.
Created new procedures for mass installations of software, to minimize time wasted by technicians waiting for various software installation prompts.
Provided assistance in Netware 4.1 server administration support, as well as some UNIX administration tasks (killing hung jobs, creating print queues, etc).
Supported approximately 300 users by providing rapid troubleshooting either over the phone or at the desk. Included hardware, software, installation, anti-virus procedures, and training.
Assisted in managing 4 Netware 3.12 servers, including user account management, print server installation and management, and backups. Built one additional Netware server for test purposes.
Worked with Novell's Lanalyzer to determine networking problems.
Introduced personnel to new software packages to assist in day-to-day operation of their systems. Kept other support personnel up to date on new hardware and software that would aid them in their support tasks.
Supported and managed network of 74 IBM PC users, including hardware, software, installation, and cabling.
Provided rapid hardware/software troubleshooting to users' PCs, minimizing downtime from the 24 hour response from the base's computer support division to minutes in most cases
Wrote small and medium sized applications (in C & Visual Basic) used in the organization for such tasks as a very heavily used workload assesment model whose purpose is to determine staffing requirements.
Contributed to creation of base-wide hardware and software standards.
Served as coordinator in tracking down network problems between organizations on base.
Assisted in conversion of users from DECNET Pathworks to Novell 3.11 by creating standard configurations, assigning printers, allocating disk space according to the individual needs of the users, and educating users on minor Novell operations.
Responsible for managing purchases and work performed on a $25M satellite ground support equipment contract, price analysis of contractor proposals and negotiation saved government over $1M.
In tenth year volunteering with the convention, responsible for negotiating contract details with three hotels and the Long Beach Convention Center, managing 250 staff members, and ensuring that the four-day convention ran smoothly.
References available upon request.